Welcome to the official website for RealDirect.com (the "Site"). RealDirect is an online platform that provides individuals and entities with the ability to create and place real estate listings ("Listings") on the internet and 3rd party databases.
Attn: Privacy Administrator
79 Madison Avenue, Second Floor
New York, NY 10016
GENERAL PRIVACY GUIDELINES
We use your Personal Information to provide you with the features, services, or goods you request and to respond to billing and/or other such questions related to the RealDirect or Site. We will also use your Personal Information to notify you about updates, new features, programming and activities on behalf of the Site.
It is also necessary that we share your Personal Information and Sensitive Personal Information with our operational service providers, the specialists that provide internal support to RealDirect operations and activities and/or for Site design, development, hosting and operations including maintenance, management, storage and/or fulfillment of our membership and e-mail clubs, services, events and online stores. We use operational service providers to efficiently provide the full range of content, activities and membership services we bring to you and we request that our operational service providers also protect your privacy and not disclose your Personal Information or Sensitive Personal Information to third party marketers that are not associated with the RealDirect. Additionally, such providers are not to use your personal Information for their own marketing or promotional purposes.
We reserve the right to collect Personal Information using any new technology yet to be developed and to use such technology to provide new services and features to you, as well as for marketing and promotional purposes. Specific information regarding your choice to Opt-in or to Opt-out to such use, or for sharing your Personal Information with Advertisers, will be provided once the new technology, service, or feature is introduced.
WEBSITE COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
The Site requires a registration process for sellers, who are required to submit name, detailed property description, telephone number and email address.
Unless stated otherwise, we do not request contact information for a mobile phone, text messaging or any wireless device that includes a domain name address (such as ".net" or ".com") as part of the contact information. Federal law prohibits the sending of commercial email messages directly to a wireless device that uses a domain name, unless you have first given your affirmative consent. We may inadvertently collect a wireless device number that includes a domain name when you send us an inquiry or register for a contest or membership club. However, we will not knowingly use that contact information for sending commercial email, as defined by the CAN-SPAM Act. We reserve the right to respond to user inquiries or requests sent via a wireless device that uses a domain name as such messages are not deemed to be commercial email and therefore, are not regulated by Federal law. However, when "computer to phone" commercial emails are prohibited by law, we may reject your wireless device contact information when such information is submitted for certain Site features or services. We will attempt to notify you if we will need new contact information.
For specific purposes (such as the purchase of commercial advertising inventory) we may request a type of confidential personally identifiable information which shall be called "Sensitive Personal Information" and is defined as a: (1) social security number; (2) driver's license number or state identification card number; or (3) account number, credit or debit card number, in combination with any required security code, access code or password that would permit access to an individual's or business' financial account. This Sensitive Personal Information will only be used to implement the Service requested by the user.
COOKIES AND IMAGE TAGS
You can choose to have your computer warn you each time a cookie or image tag is being sent, or you can choose to turn off all such devices. This is done through your browser. If you turn cookies off, you may not have access to many features at our Site that make your Internet experience more efficient and enjoyable, like the features mentioned above, and some of our other services will not function properly.
When you send email or other communication to RealDirect, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
MONITORING AND USE OF AGGREGATE PERSONAL INFORMATION
PURCHASE OF ADVERTISING SERVICES
This Site provides the ability for Advertisers to purchase advertising using an online process. To process payment for such advertising, you will be requested to provide Sensitive Personal Information that includes your credit card, debit card, Amazon Account, Paypal Account or other payment information. Please be aware that we do not store your Sensitive Personal Information. This information is used solely to perform the authorized transaction requested by the Advertiser by interfacing with our secure billing service provider. If an Advertiser chooses to perform repeat transactions using the same Sensitive Personal Information, only a non-sensitive referenced number is transferred to the secure billing provider at the appropriate time, without providing your Sensitive Personal Information again.
The Site will request Personal Information such as full name, billing address, email address and telephone number and any such information that is required to fulfill your order and to communicate with you regarding your order. All information collected from you will be encrypted and collected though a secured Internet connection generally via SSL or S-HTTP protocols. We may use your Personal Information to contact you about future products, services and discounts.
HYPERLINKS TO OTHER WEBSITES
We conduct the collection, management, maintenance and storage of website user information in a secure and commercially reasonable manner using acceptable industry standards of security technology and practices (such as electronic security systems and password protections) to protect against the loss, misuse or alteration of Personal Information. We also request that our operational service providers take such precautions.
However, please note that when users transmit Personal Information over an unsecured Internet connection, the Site is not responsible for the security of that information during the transmission stage as your email or registration could be copied or intercepted by unknown third parties. We use a secured connection for the collection of Sensitive Personal Information, which is necessary for the purchase of goods and services, but may use a secured connection for other types of activities as well. Therefore, you understand, acknowledge, and agree that you transmit certain Personal Information over this Site at your own risk.
Phishing attacks attempt to steal consumers' personal identity data and financial account credentials. "Phishers" use 'spoofed' e-mails to lead consumers to counterfeit websites designed to trick recipients into divulging Sensitive Personal Information such as credit card numbers, account usernames, passwords, and social security numbers. WE WILL NEVER SEND AN EMAIL ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION! If you receive such email communication, please forward it immediately to the Site's Privacy Administrator at our support email address, and then immediately delete it from your computer.
REVIEW, UPDATE, CORRECT, OR DELETE PERSONAL INFORMATION OR SENSITIVE PERSONAL INFORMATION
Generally, you may review, update or delete your Personal Information collected by the Site. You may also correct factual inaccuracies. Certain types of Personal Information that are necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any membership or entry if we believe the Personal Information submitted was knowingly false or fraudulent.
You may review, update or delete your Personal Information or Sensitive Personal Information by logging into your account at any time. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your Personal Information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. In such cases, we will provide to you an explanation of why access cannot be provided and a contact person for further inquiries.
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